Returns & Refunds policy

You are entitled to cancel your order within 7 days, and prior to shipping, without giving any reason for doing so.

The deadline for a request for refund on an order is 30 days from the ship date.

In order to exercise your right of cancellation or refund, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail shop@openheavensfarm.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods or a different arrangement is agreed upon in writing via email. We will use the same means of payment as you used for the order.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were shipped in the last 30 days

• The goods are in the original state as time of shipping unless otherwise agreed upon in writing via email.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

• The supply of goods have been ruined, soiled or disfigured to a point that they cannot be resold at an appreciable and acceptable price.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

PO Box 12, Anita, IA 50020

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods unless an agreeable arrangement can by made by both parties in writing via email.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail shop@openheavensfarm.com